FAQ: Lasting Solstice - A Story Rich Visual Novel
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why backerkit?

We want to give people that didn’t get the chance to pledge during our Kickstarter campaign another chance to support us!

Last updated: April 21, 2020 20:50

Any Stretch goals?

As of right now, there aren’t plans of stretch goals, but depending on how well the backerkit campaign does, I’ll definitely consider it. The first stretch goal I have in mind is partially voicing the game, where important scenes are voices while less important have simple one-word calls.

Last updated: May 04, 2020 21:01

Why is the base game not available to purchase? or My BackerKit list Early Access and 18+ DLC Key, what's the difference?

It’s been decided that the base game would be free but the 18+ DLC will be paid. The early access key is to allow backers to gain access to the game early before it becomes generally available to everyone.

Last updated: May 09, 2020 07:37

I've backed at a level with beta access, how does that work?

Backers who back at a tier that has beta access will be emailed access to the game. Likewise, they will also be given beta key access for Steam to allow for testing when we start to utilize Steam to ensure the distribution.

Last updated: May 04, 2020 22:05

How would I get my art pack/OST? Will it be through Steam?

Art packs and OST will be distributed through BackerKit. We might have a fan pack up for sale on Steam at a later date.

Last updated: May 04, 2020 22:14

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: March 2021

Last Updated At: 05/04/20
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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